Goods will only be accepted for return and / or credit within fourteen (14) days of despatch / invoice.

AUTHORISATION MUST BE OBTAINED PRIOR TO THE RETURN OF ANY GOODS (by telephone or facsimile). All returned goods must be in good condition and in the unit quantity supplied.

EXCEPTIONS: We do not accept returns for books, patterns, magazines and beading kits, so PLEASE CHOOSE CAREFULLY.

Any goods supplied in error by Katie's Treasures will be replaced at our cost. Otherwise, we reserve the right to charge a small handling fee (up to 20% of the value of the returned goods).